For some families who need your services, this could be the first death they have to go through and many times families are unsure what the days ahead look like.
Working in the death care industry means working with people at their most vulnerable times. It is your job to help them through the services and give them the support. This process could be life-changing for some people. It could be helpful to have some resources for them for after the services and after they leave your care.
Give Them Time
While the process of planning a funeral may not be hard for you to comprehend, it could be a whole other story for the families going through it. You will want to be there for them to help make the process as painless as possible and give them the time and breathing room to make the decisions they need to. This could mean taking the planning process a little slower than usual, but in the end, it can help the customers not be so overwhelmed by what they have to do.
This can be the same during the actual services. Everyone will grieve differently and you want to be able to allow them to do what they need to help grieve. This could mean putting up photos or bringing along certain items or even staying after when guests leave. These simple adapting circumstances can make the process afterward easier for them.
Provide Them Resources
Depending on who they are grieving for or what they may be going through, you may be able to offer up some of the best resources for them. These could be books or websites that you can supply them. After the services, you could give them a list of books to look up that may help. You can’t be with them every step of the way, but by giving them some resources, you are helping them.
While working in the death care industry may be normal day-to-day for you, it can be a whole other picture for the customers. Their ability to go through death and grieving will be different.
Offer Up Support Groups
On top of books, if your customers seem to need something more, you can also provide a list of possible support groups they could join. By joining a group, they will see that they are not alone in what they are going through. You are giving them the proper outlet to let out their emotions.
Being there for the customers is one of the most important parts of your job. They are looking to you for help and assistance and you want to make sure you have the ability to give it to them. Simply by offering resources, you could be changing their lives.
Since our inception, Osiris Software has been helping funeral homes, cemetery and crematory businesses prosper through innovative solutions and world class customer service.
