Our mission has always been to empower professionals in the death care industry, enabling them to spend more time where it matters most: with the families they serve.

To Our Valued Osiris Customers, Integrated Partners, and Supporters,

Thank you for your support over the years. Your patronage continues to be instrumental in shaping Osiris. Since our inception in 2008 Osiris has been the vision of a programmer, a funeral accountant, and a funeral director and former cemetery owner. Osiris has remained committed to innovation and steady growth. Our mission has always been to empower professionals in the death care industry, enabling them to spend more time where it matters most: with the families they serve. This principle remains at the heart of everything we do.

As a family-owned and funeral director/cemeterian-operated business, we understand the unique challenges you face. As consolidation increases in the funeral industry and among technology providers, it’s more important than ever to have the right partner supporting your business. We remain dedicated to being that trusted partner for you.

Looking Ahead: Major Upgrades and Exciting Changes

Many of you have noticed that the look and feel of Osiris has remained consistent over the years. While we’ve continually rolled out new features and updates, we’re now embarking on a significant evolution: transitioning Osiris into a web-based application. We know this might sound like tech jargon, so here’s what it means in practical terms—this change will eliminate many frustrations for our mobile and Mac users while also enhancing the experience for Windows users.

Additionally, we are thrilled to announce that a brand-new Osiris mobile app will be launching later this year on the Apple App Store and Google Play Store! This is a direct result of a substantial investment back into our company. To facilitate these enhancements, we have doubled the size of our software development team and established a future planning team to ensure structured and strategic updates. We are excited to bring these improvements to life.

While we transition to a new platform, we want to reassure our users that the classic Osiris desktop application will continue to be supported. If you prefer to stick with the current version, rest assured it isn’t going anywhere!

Strengthening Our Internal Processes

Beyond software development, we have been working diligently to improve our internal operations for greater efficiency and transparency. Over the past year, we implemented a new help desk system to enhance our support services. Now, when you email us, you receive a unique ticket number, allowing for better tracking and communication regarding your requests. While we are still refining this system, expect additional enhancements in the near future to make submitting and managing requests even easier.

In addition to improving our help desk, we have also introduced release notes for all users. These updates keep you informed about the latest changes and new features in Osiris, ensuring you stay up to date with everything happening in the system.

Thank You for Your Support

As we move forward with these exciting changes, we want to extend our heartfelt appreciation to all our customers, integrated partners, and supporters. Your feedback and suggestions play a crucial role in shaping Osiris’ future. We carefully review all input to determine how we can best serve funeral directors and cemeterians, and we are eager to share more about our upcoming projects in 2025.

We will continue to provide updates through our newsletter and release notes, keeping you informed every step of the way. Below is a glimpse of what’s to come this year:

Osiris Software 2025 Roadmap
  • Osiris (New Web-Based Platform): A refreshed, browser-based version of Osiris with enhanced functionality and the ability for each user to have a separate login
  • eCommerce Portal: A fully integrated online case initiation and arrangement system for families.
  • Decedent Tracking Enhancements: Improved body tracking system, including tracking dashboards.
  • Integrated Payments Infrastructure Upgrades: Support for credit card processing fees, recurring payments, financing options, and more.
  • Whiteboard & Resource Management: Enhancements to the Osiris calendar, introducing whiteboard functionality and resource management for staff and facilities.
  • Financial Dashboards: Tools designed to simplify business management.
  • Insight Books Integration: Built-in grief resources to support aftercare and family relationships.
  • Cemetery Management Enhancements: Upgrades to perpetual care calculations, trusting, financing, and more.
  • eSignature Upgrades: Improvements to customer-facing eSignature processes for easier document execution.
  • In-Person Digital Signatures: Enhanced capabilities for in-person arrangements.
  • Family Collaboration Updates: Expanded data collection, greater customization, and an improved communication hub for families.
  • New Partner Integrations: Numerous integrations across the funeral and cemetery industries.

We are excited about the future and can’t wait to share these advancements with you. Thank you for being a part of the Osiris journey—we look forward to continuing to serve and support you in 2025 and beyond.

It’s been our pleasure to serve you,

Kris Gray, Osiris Software, Owner and CEO
Kara Ludlum, Osiris Software, Owner and CFO
Ben Adams, Osiris Software, Owner and CTO

Since our inception, Osiris Software has been helping funeral homes, cemetery and crematory businesses prosper through innovative solutions and world class customer service.